Returns & Exchanges
At Newgateworld, we want you to be completely satisfied with your home decor purchase. If your item isn't the perfect fit for your space, you can return it within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account portal or contact our customer support team with your order number to start the return process.
Pack with Care
Ensure the item is in its original condition and securely placed in its original packaging to prevent damage during transit.
Ship Item Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned item, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing